Refunds and cancellations
How credits work
You buy credits to talk with listeners and counsellors: 1 credit is ₹1, and GST (18%) is added when you pay. Recharges start at ₹99; recharges of ₹500 or more come with up to 10% bonus credit. New accounts get ₹50 of free credit. Credits never expire and can only be used on Loret; they can’t be transferred to anyone else.
Refunds of unused credit
You can ask for a refund of credits you bought and haven’t used, within 170 days of buying them, from Wallet → Refund unused credits. The money goes back to the payment method you used, including the GST you paid on those credits; it can’t be sent anywhere else. Free and bonus credit isn’t refundable, and bonus credit that came with a refunded recharge is removed. If that bonus has already been used, the refund is reduced by the same amount.
How long it takes
We review refund requests within 2 working days. Once approved, banks and UPI apps usually take 5–7 working days to show the money. While a refund is being processed, the credits it covers are set aside and can’t be used.
Payments that fail
If a payment fails or you’re charged without credits appearing, your bank usually reverses it automatically within 5–7 working days. If it doesn’t, email us with the date and amount and we’ll sort it out.
Problems during a session
You’re charged per minute only while you and the listener are both connected, and you can end a session at any time. If something went wrong (a connection problem, or a listener who wasn’t there), report the session from its screen or email us. Our team can return the credits for those minutes to your wallet.
Cancelling
There’s no subscription to cancel. A request to a listener that isn’t answered is never charged, and you can cancel a request before it’s accepted at no cost.
Contact
Email hello@loret.space with any question about a payment or refund.